FAQ

How do I Register?

Click on the register button and enter your credentials. You MUST use either a @rate.com or @originpoint.com email address for the registration email.

How do I log in?

Click on the login button and enter your username and password. If you have forgotten your password, please click the Forgot Password link. If you have not registered yet, create a new account by following the prompts on the Login page.

How do I edit my account profile?

To edit your account, you must log in to the store. After logging in, click on the "My Account" link at the top navigation bar.

How do I start shopping?

To start shopping, select a product category in the "Product Categories" navigation box. From each category, you can select individual products and add them to your cart.

How do I add products to the shopping cart?

Once you have selected a product, fill out the necessary fields such as color, size, and quantity. Then click the "Add to Cart" button.

How do I update the cart?

To update your shopping cart, please click on the "Shopping Cart" link at the top of the page. Here, you can enter new quantities for each product and click "Recalculate" or click "Clear Cart" to remove all items from your cart.

Will I get an email confirmation of my order?

Yes. All of your order details will be included in the email.

Will I get a shipping confirmation of my order?

Yes. Once the order has shipped, you should receive a shipping confirmation email complete with tracking numbers.

How do I check the status of my order?

To check the order status, log into the store and click on My Orders. From here, you can view new, old, and pending orders.

Can I view my order history?

All of your previous orders are available for review by logging into your account or clicking the My Orders tab. Of course, you must be logged in first.

How do I contact customer service?

Please email Promo@originpoint.com

What do I do if I want a custom order?

Please email Promo@originpoint.com or use the Custom Item Request Form.

I ordered the wrong size. What should I do?

Please file a return request at Promo@originpoint.com. For On-Demand items, please refer to the return/exchange/cancelation policy below.

How soon will my order ship?

Orders with only inventoried goods will ship in 24-48 hours. Orders with only on-demand goods or a hybrid of inventoried/on-demand goods will ship once all on-demand products are available.

How do we suggest new items we want to see?

Please email Promo@originpoint.com for any new items, ideas, or suggestions.

On-Demand Return / Exchange / Cancel Orders Policy

1. Returns:

• For products made-to-order or personalized, we cannot accept returns unless there is a defect or error in manufacturing.
• In the unlikely event you receive a defective or incorrect item, please get in touch with us within 72 hours of receiving your order.
• To process a return, please email Promo@originpoint.com with your order number, a description of the issue, and clear photos of the defective or incorrect item.

2. Exchanges:

• On-Demand items: Unfortunately, due to the nature of our made-to-order process, we cannot offer direct exchanges.
• You must place a new order if you wish to exchange an item for a different size, color, or design. We recommend reviewing your order carefully before confirming to ensure it meets your preferences.

3. Refunds:

• Refunds will be issued only in cases of defects or errors in manufacturing.
• Once we receive and inspect your return, we will notify you whether your refund has been approved or rejected.

4. Cancellations

• Orders are processed as quickly as 1 hour after submission. Once orders have been processed, any incurred costs can not be reimbursed.